Support

Before you write in

Update Spellfolk to the latest version, confirm your internet connection, and restart the app. Spellfolk has no account or password to recover — your progress is tied to your device's anonymous account, visible in Settings.

What to include in a report

• Spellfolk version (Settings → About);
• device model and OS version;
• whether the issue is on iOS or Android;
• the step that failed and the exact error wording; and
• a screenshot, if it helps.

Lost progress or a wrong coin balance

Your save syncs automatically to our backend using your device's anonymous account. If a purchase didn't apply, open Settings → Restore purchases first. If coins or an entitlement are still missing, email support with your anonymous account id (Settings → About) and, for a purchase issue, the store and approximate purchase date.

Restoring a purchase

Confirm the device is signed in to the same Apple ID or Google account used for the original purchase, then open Settings → Restore purchases. Coin packs and the starter bundle are one-time consumables and are not restorable once spent; the Spellfolk VIP subscription restores its entitlement to the current device account.

Refunds

All purchases are billed by the store where they were made. Spellfolk does not receive your payment-card details and cannot directly issue a refund.

• Apple App Store: reportaproblem.apple.com
• Google Play: Google Play refund help

See the Terms of Use for the full refund and subscription terms.

Privacy and data requests

Spellfolk has no developer-operated account to delete beyond the anonymous device account. For a data request, email support@spellfolk.com with your anonymous account id (shown at the bottom of Settings). Full steps: spellfolk.com/delete-data. See the Privacy Policy for details.